What We Do

With Decades of Experience


We leverage the latest research on human decision-making to create an actionable competitive advantage for retailers and FMCG brands. Our consumer insight process combines classic market research methodology along with consumer neurosciences, Limbic Insights™. This program will give you real insights into your customer behaviours, drivers and motivations including detailed customer profiles and customer journey mapping. Also including brand health and competitor analysis through a review of competitors in your sector.  The insights will then be built into a deployment roadmap to inform implement these insights to build your differentiated positioning and increased revenue modelling.

Click here to see all of our consumer insights and research programs

Discover how fully ‘effective people’ can deliver an average of 20% increase in sales, customer service and profitability.  We work in partnership with you to tangibly increase service scores, as distinct from just reporting on them.

The aim of our Mystery Shopping service is to assist in driving customer satisfaction and loyalty to produce increases in your core retail KPI’s and drive improved sales and profitability.

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Suitable for all levels of retailers from those who are building their online platform to omnichannel or pure pay capability , this program utilises our proprietary Fit for Business™ Omni-Channel module to provide diagnosis of your current ecommerce capability. Following a detailed review and discovery phase we will provide a step by step roadmap for deployment.The diagnosis of your business will include;

  • Customer interface / journey
  • Integrated operating platforms
  • Projected Capital investment and scheduling
  • CRM integration
  • Inventory distribution accounts seamlessly integrated through to capability, culture and capital

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At Retail Doctor Group, we work with our global partners Ebeltoft Group , amongst other partners, to bring category-specific market analysis. International research is brought to life with unique and inspiring case studies from across the globe.  We explore trends and global best practice examples to enhance your business performance and your customers ex experience. The next stage is for our Retail Strategy team to use these insights to assist you in building differentiated strategies and implementing innovative, high performing retail formats through our roadmap process

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To help you be the best retailer you can be, we will provide analysis of your business performance using our proprietary Fit for Business™ scoring system. Our Fit for Business™ scoring system diagnoses all areas of the business from strategic intent, to current and desired performance, through to the tactical operational delivery against best practice including

  • Alignment to strategy
  • Operational benchmarks and performance
  • Operating capability
  • Operating frameworks and systems
  • Effective people and productivity
  • Driving existing business performance against benchmarks
  • Maximising of all points of the business productivity against best practice

With the outcome being a Fit for Business™ deployment roadmap.

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Using insights available we will, together with you and your senior team , develop a refined, replicable and differentiated strategic positioning ready for deployment With particular focus on your retail distribution and growth planning, we assist you in building a retail strategy that is highly tailored to your organisational goals and market opportunities.

Whether you are looking to expand globally or increase growth transaction through effective omnichannel retail strategy, a strategy workshop or strategic review will ensure your whole business is aligned to reach your goal.

Click here to see all of our consumer insights and research programs

Ready to boost your career and personal achievement to the next level, hungry to achieve, yet aware enough to seek an external mentor?

Developed for CEO, retail executives and board members (retail, retail franchise and FMCG).

  • 6 weekly one-on-one mentoring with Brian Walker
  • Measuring and updating against your personal “Grow” program
  • Unlimited email access to Brian Walker
  • Premium membership to Retail Doctor Group CEO Community

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Using Limbic Insights™ personality profiling allows us to determine an individuals natural propensity for change and from this work, determine effective change leadership. This will then give guidance to the optimum team performance models, motivations and how to guide your team to achieve transformation in your business supported by a executive roadmap to help guide individual growth in executive and team dynamics

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Improving means measurement to best in class by category, sector or at the granular deployment level. At RDG we keep a thorough knowledge base of all retailing benchmarks to understand good, better and best across all the measurable aspects of your business from employee engagement through to Omnichannel retail metrices. Identifying and reaching high performance benchmarks consistently is key to your business success.

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Our proprietary Fit for Business™ improvement programs provide an overview analysis of your business using our proprietary Fit for Business™ modules, and equip you with the tools to improve performance through tailored step-by-step implementation roadmap. The program identifies the gaps between current delivery and what is required best practice for a retailer.

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Retail Doctor Group has decades of experience in assisting businesses reach their full potential through ongoing coaching and advisory services. Designed for most retail business who would like to improve their outcomes, grow or pivot into the new retail environment we are all faced with.

No business too small or too big. The obvious is position is, that unless you are improving what and how you do it you will be going backwards in the market in which you are competing.

That is why even the best athletes in the world have full time coaches!

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We deliver strategies for our asset management clients to produce tangible growth through tailored programs. These strategic programs incorporate our proven methodology of Insights – Strategy – Implementation.

We can also provide training, webinars, mentoring and diagnostics for your retail tenants to assist them to improve and grow their businesses.

Download our Shopping Centre Excellence Brochure to find out more

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Our Business Advisory service provides clients with access to our senior consultants, who can provide business advisory services either to address specific short term projects or work through a longer term advisory engagement.

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Building a deployable and scaleable retail strategy requires independent and collegiate expertise. Our Senior consultants can provide that as members of advisory boards or steering committees for either large scale project deployment or to support business development linked to our deployment roadmaps

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Having been engaged to provide expert independent opinion, write structured reports,

conference with solicitors, cases ranging through to large case actions. We call on our many years of experience, contemporary retail knowledge across sectors with a highly independent, analytical objective perspective. We know what is required to provide proven expert retail opinion as an expert legal witness

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Training & Speaking

Retail Doctor Group’s proven Fit for Business™ training programs will help maximise your retail offer. Crafted from our many years experience and best of breed curated content to help you be the best in retail. Our training division can provide all aspects of blended learning (Online modules, Workshops, Webinars, Face to face) either tailored for your business or purchased “off the shelf” from our extensive catalogue of retail training.

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Our keynote speakers presentations are highly regarded at retailer and franchise conferences, trade fairs, industry conferences, as well as corporate events or retailer support programs (run by shopping centre management).

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We can help you

As Australasia’s most awarded retail advisory and consultancy firm, we leverage our proven methodologies to guide you to achieving your business goals.

Book a complimentary call with our consultants to start your journey to Business Fitness™